Adept Cleaning Services and the Beatles

Press release date: 10-Aug-2011

Adept Cleaning Services’ founder, Alan Thomson, knew from the outset that if he wanted to gain an edge over the competition, it would take an exceptional level of service…and he’s succeeded.  The business, which has been providing a flexible, reliable cleaning service for commercial and industrial premises for 17 years, boasts a high level of client retention and was franchised in 2007. 

The vast majority of Adept’s cleaning staff are qualified to NVQ Level 2 standard and are very well-supported.   In the words of the Facilities Manager at AXIS in Birmingham, which has been a client since 2003: “Adept’s cleaning staff are directed in a way that motivates them into a willingness and desire to have pride in what they can achieve.”  Adept itself, as Franchisor, is an Associate Member of the British Franchise Association and has obtained ISO 9001 accreditation for its Quality Management System.

In the Summer of 2010, Adept was delighted to learn that its cleaning service had been credited with having made a significant contribution to The Beatles Story in Liverpool winning Best Large Visitor Attraction at The Mersey Partnership's annual awards ceremony.  Mary Chadwick, General Manager Commercial, contacted Adept to say: “Your company played a huge part in this, as we were showcased as a Quality venue and the level of cleanliness was particularly mentioned in the report.  Please can you thank all your staff on our behalf.” 

The Beatles Story is only one of many clients who have given Adept glowing feedback.  Kate Carpenter, Commercial Manager of the Floral Pavilion Theatre & Conference Centre in the Wirral, has complimented the cleaning staff on their commitment to ensuring the venue always looks its best:  “It is testimony to the hard work of the Adept team that the Floral Pavilion still looks as good as when it first opened in 2008.  All their staff are flexible, courteous, friendly and always willing to go that extra mile for us and we truly value Adept as part of the Floral Pavilion family.”

When Michael Holt became Adept’s first franchisee, four years ago, there were six other new cleaning companies that started up in his area at around the same time.  Today, Michael is the only one still trading and he’s grown the business quickly, already turning over £500,000 with a pre-tax profit of around 20%.  He puts his success down to having the right business model and reputation, which has resulted in most of his new business now coming from referrals. 

Having already expanded from the Birmingham area into Liverpool, Warrington and Chester, and won some sizeable and prestigious contracts - including the Royal Liverpool Philharmonic Hall and an office premises contract worth £80,000 a year - Adept is keen to take on more franchisees who will expand the operation further afield.